Return & Refund Policy

Last Updated: October 9, 2026

1. Overview

At 50legacy, we want you to have a positive shopping experience.

This Return & Refund Policy explains the conditions under which customers may request returns and refunds for products purchased through our online store at https://50legacy.com/ (the “Website”).

We sell fashion products, including clothing, accessories, and related items to customers in the United States.

Please read this policy carefully before placing an order. Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer protection laws.

2. Return Window

We accept eligible return requests submitted within 14 calendar days of the delivery date.

To qualify for a return, you must contact us within this 14-day period and follow the return instructions provided by our customer service team.

Unless otherwise required by applicable law, items must meet the eligibility conditions described below.

The 14-day return period is our voluntary return policy and does not limit any longer period or other remedy required by applicable law.

3. Return Eligibility

To be eligible for a return, an item must generally meet all of the following conditions:

• The return request is submitted within 14 calendar days of delivery.
• The item is unused, unworn, unwashed, and in its original condition.
• Original tags, labels, and packaging are included where applicable.
• The item has not been altered, damaged, or excessively handled after delivery.
• Proof of purchase, such as an order confirmation or receipt, is provided.

All returns are subject to review to confirm that the applicable conditions have been met.

If an item does not meet our return requirements, we will notify you of the reason for our decision, subject to applicable law.

4. Non-Returnable Items

Unless otherwise required by applicable law, the following items may not be eligible for return:

• Gift cards and non-refundable digital vouchers.
• Personalized, customized, or made-to-order products.
• Items clearly identified as non-returnable before purchase, where permitted by law.
• Items that cannot legally or reasonably be returned for hygiene or health protection reasons, where the applicable legal requirements for exclusion have been satisfied.
• Items that have been washed, worn, altered, damaged, or used beyond what is reasonably necessary to inspect them, except where the issue results from a defect or other circumstances covered by applicable law.

Discounted or promotional items are subject to the same general return requirements unless specific conditions were clearly disclosed before purchase and are permitted by applicable law.

Nothing in this section excludes remedies for defective, damaged, incorrect, or misdescribed products where such remedies are required by law.

5. How to Request a Return

To request a return, please follow these steps:

1. Contact us at [email protected] within 14 calendar days of the delivery date.
2. Include your order number and the name or description of the item you wish to return.
3. Explain the reason for the return.
4. If the item is damaged, defective, incorrect, or materially different from its description, include photographs where reasonably possible.
5. Wait for our customer service team to provide return instructions and confirm the appropriate return address.
6. Package the item securely and ship it according to the instructions provided.

Please do not send any items to an address that has not been confirmed by our customer service team.

Return Address:

Customers are responsible for ensuring that returned items are packaged appropriately and sent to the correct address.

6. Return Shipping Costs

For voluntary returns, including returns due to a change of mind, personal preference, or incorrect size selection, the customer is responsible for the return shipping costs.

Original shipping charges are generally non-refundable for voluntary returns, except where otherwise required by applicable law or expressly stated by us.

If an item is defective, damaged upon arrival, incorrect, or materially different from its description, please contact us before returning it. We will review the issue and provide an appropriate remedy, including return shipping arrangements where applicable.

We will not impose return shipping charges where doing so would violate applicable law.

We recommend using a shipping service that provides tracking and keeping your proof of shipment until the return has been resolved.

7. No Exchanges

We do not offer direct exchanges for different sizes, colors, or products.

If you need a different size or color, you may request a return for an eligible item within the 14-day return window and place a new order separately.

The new order will be subject to the prices, promotions, and product availability applicable at the time of purchase.

Any refund for the original purchase will be processed in accordance with this policy.

This no-exchange policy does not affect your rights to a replacement, repair, refund, or other remedy where required by applicable law for defective, damaged, incorrect, or misdescribed products.

8. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from its description, contact us at [email protected] as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the item and packaging, where appropriate.

We will review your request and determine the appropriate next steps in accordance with applicable law.

Depending on the circumstances, the available remedy may include a refund, replacement, or another legally required solution.

Reporting an issue promptly helps us resolve it efficiently but does not waive any mandatory consumer rights or statutory deadlines.

9. Refund Approval and Processing

Once we receive and inspect a returned item, where a physical return is required, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Where appropriate, we may use an alternative refund method if you agree to it and the alternative is permitted by applicable law.

We aim to initiate approved refunds within 5–10 business days after the return has been approved, unless a different period is required by applicable law.

The time it takes for funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If your refund has not appeared after the applicable processing period, please contact us at [email protected].

10. Refunds for Cryptocurrency Payments

If you paid for an order using cryptocurrency through MyCryptoCheckout or another supported payment integration, any approved refund will be assessed on a case-by-case basis.

Before processing a cryptocurrency refund, we will communicate the applicable refund method and relevant terms, including, where applicable:

• The cryptocurrency or currency in which the refund will be issued.
• The refund amount and the method used to determine it.
• Any applicable exchange rate or valuation reference.
• Any transaction or network fees and who is responsible for them.
• The expected processing time and any technical limitations.
• The wallet address or other payment details required to complete the refund.

The applicable terms will depend on the original transaction, the payment method, technical feasibility, and applicable law.

Cryptocurrency values may fluctuate between the original purchase and the refund date. The amount returned may therefore differ in market value from the amount originally paid if the disclosed refund method involves cryptocurrency valuation or conversion.

Blockchain transactions may be irreversible once confirmed. Customers must ensure that any refund address they provide is accurate and compatible with the relevant cryptocurrency and network.

We will not apply undisclosed refund fees or terms contrary to applicable law.

Where a particular refund method is unavailable or inappropriate, we will discuss an alternative with the customer and handle the matter in accordance with applicable legal requirements.

Nothing in this section waives or limits any mandatory refund rights.

11. Order Cancellations

If you wish to cancel an order, please contact us at [email protected] as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In that situation, you may request a return in accordance with this policy and applicable law.

Nothing in this section limits any statutory cancellation or withdrawal rights that may apply to your purchase.

12. Lost, Delayed, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We may review the available tracking information and contact the relevant carrier to investigate.

Delivery estimates may be affected by carrier delays, weather, customs procedures, operational disruptions, or other circumstances.

If an order is confirmed lost or undelivered, we will review the circumstances and provide an appropriate solution in accordance with our shipping terms and applicable law.

Customers should ensure that the shipping address and contact details provided at checkout are accurate.

13. Sale Items and Promotional Discounts

Products purchased during sales, clearance events, or promotional campaigns remain subject to this Return & Refund Policy unless specific return conditions were clearly disclosed before purchase and are permitted by applicable law.

Where an order includes discount codes, bundle offers, or other promotional pricing, the refund for returned items may reflect the actual price paid for those items.

Any adjustment to a promotional discount will be calculated consistently with the offer terms disclosed at checkout and applicable law.

A discounted price alone does not automatically make an item non-returnable.

14. Partial Returns

If you return only part of an order, the refund will generally be calculated based on the amount paid for the eligible returned items, taking into account any applicable discounts or promotional terms.

Original shipping charges will generally not be refunded for voluntary partial returns, except where required by applicable law or expressly stated by us.

Any refund of shipping charges or other amounts will be determined in accordance with the circumstances of the return and applicable legal requirements.

15. Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact us first so that we can attempt to resolve the issue.

You retain any rights you may have to dispute a transaction through your bank, card issuer, payment provider, or another applicable dispute-resolution process.

Nothing in this policy restricts rights granted by applicable law or the rules governing your payment method.

16. Contact Information

For questions about returns, refunds, damaged items, or order cancellations, please contact us:

Business Name: 50legacy

Website: https://50legacy.com/

Customer Service Email: [email protected]

Return Address:

Please include your order number in all communications so that we can assist you efficiently.